Newsletter Signup Module not working

Romuba

I'm using AcyMailing Enterprise version 5.10.13
I have the Newsletter Module loaded and published but when it is filled and then Submit button clicked nothing happens. The data continues to display in the form and when I check under users nothing is added. I cannot figure what the problem is. I want to attach a screenshot but don't know how to in this forum.

filterverlag

Hi Romuba, can you share a URL to see that what you describe?

Romuba

https://reneelighton.co.za/images/acymailing-module.jpg

Romuba

The URL to the website is https://reneelighton.co.za/ and the Newsletter module it on the right.

jvstratum

Hi,

When you submit the form a javascript error is causing your issue. You can see it in your console: (index):1 Uncaught (in promise) null

Most often this is caused by combining or compressing javascript files. If you do use this, please disable it, delete your server cache and check again.

Romuba

Thanks for your reply. I have turned off Caching and Gzip compression. Cleared server cache but still not working. I don't know where else to look.

jvstratum

Hi,

That's not what I meant, you can leave these enabled.

I looked further into this and it seems that the error is related to Google Recaptcha. Can you disble the recaptcha in your configuration and check if your subscription form is working then?

Romuba

Thank you. I disabled all the Recaptcha plugins, cleared the cache and tried again. Still not working.

jvstratum

Hi,

Did you disable these in Joomla or in Acymailing->configuration? What I meant is to disable recaptcha in Acymailing.

Romuba

jvstratum Thank you very much, problem solved.

mamarz

I've the same problem, blank home and this in the source code:

				//-->
			</script>

So i disable the Newsletter subscription module ,and alls come ok.
So, how to repair?

mamarz

Ah, this happen now when upgrading to J 3.9.18. On 3.9.16 was ok.

mamarz

for me it didn't work... What to do?