alignment of images does not work

creattiva79

I'm setting up a template to send an email campaign.
In the preview you see everything correctly, while when we send a test to our e-mail it looks differently.
Despite having set all the parameters, after inserting an image in the cell, it becomes wider and moves me to the left. In this way the image is not in the center. I tried to redo the whole line and change the size of the image but nothing works.
I ask you how I can solve, thanks, greetings

jvstratum

Hi,

How did you create this? Did you use the drag & drop editor? If so, did you use a two columns block and added image content blocks to each collumn?

creattiva79

thanks for the reply, I confirm that I used the drag & drop editor and inserted a block of 2 columns.
For each column I aligned the text in the center and I wanted to do the same with the image but the result is what you see in the image or the text box becomes larger and the image moves.

jvstratum

Hi,

You added a two column block. But how did you add your text and images? Did you use both text and image content blocks in the columns? Like image block, text block, image block, text block? And did you set the alignment of the image block to centered in the right hand panel?

creattiva79

Hi,
thanks for the reply.
I set everything correctly.
On the preview and on the mobile it is correctly centered, while on receiving the email on the desktop it is badly seen, as from the screen sent.

jvstratum

Hi,

Assuming "I set everything correctly" means yes to my questions the next question is what mail client you are using on your desktop.

creattiva79

Hi,
Thanks for the reply. I confirm that I have set everything as indicated by you. The mail client is "mail" on mac.

jvstratum

Hi,

Please raise a support ticket for this via Acyba's website (https://www.acymailing.com/contact/) and include login credentials for your backend and a link to this thread.