Bug? No preview of templates created via newsletter save function

Criticalscientists

Hey there
The Templates I created after I saved a newsletter I have created in the newsletter editor of acymailing6 have no preview. Only the templates I created in the templates editor have a preview.

AcyMailing Enterprise 6.10.2
Joomla! version 3.9.18
Firefox 75.0

jvstratum

Hi,

I guess newsletter editor refers to the html editor? In that case creating thumbs is not supported yet.

Criticalscientists

no it doesnt. I wrote acymailing6, I created it as well with the WYSIWYG editor

jvstratum

Hi,

I'm not able to replicate your issue. Please raise a support ticket via Acyba's website (https://www.acymailing.com/contact/) and include login credentials for your backend and a link tot his thread.

RobertEB

I assume is misunderstanding, as I have the same.... If you open templates (Latest V6), the standard template is looking like:

If you open:

So, no correct preview template...

Criticalscientists

As written and shown in the screenshot: The template I created directly with the template editor shows a preview. The ones I just saved as a template during newsletter creation don't show a template.

as far as I remember Acy6 is advertising with live previews, yes?

jvstratum

Hi,

Yes it does and I'm not able to reproduce your issue. Two weeks ago I suggested you should raise a support ticket for this. Did you do that?

mihha

Hi,

template thumbnails is a feature that has some problems on a specific web server configurations.

We are looking for a solution to that issue

Thank you for understanding!

Regards