Error after update

veterinarul

We have updated Acymailing at the latest version. After the update, all our newsletter get into spam. Untill the update, all the emails were fine. The host settings are ok. We get the following errors on spam test.

You can check at: https://intodns.com/veterinarul.ro

irfanmoosani

@veterinarul I checked your site at https://mxtoolbox.com/SuperTool.aspx?action=mx%3aveterinarul.ro&run=toolpage

The only thing that is missing is DMARC record

It seems that you don't have it. It is not an essential record but you can add it if you want

You can check what is DMARC here
https://www.dmarcanalyzer.com/how-to-create-a-dmarc-record/

veterinarul

It is set correctly on the server. The errors appeared after I upgraded to the latest acymailing version. Until then, was DMARK set correctly?

In version 5.10.14 everything went almost well with the same server settings. In this version 6.10.3 everything goes extremely bad. Nothing works properly. Emails only end up in spam, the statistics don't look good.

We have been paying for this component for many years and it has never worked so badly.
Please check. If you need we can also offer you access to the site.

veterinarul

If you do not solve these problems, which eat a lot of time, we will have to give up on you.

jvstratum

Hi,

DMARC is not related to Acymailing. This is a dns record on your server. You also have an issue with your spf record and missing mx records, both also being dns record thus not related to Acymailing.

What else did you change besides migrating to v6?

veterinarul

The problem is a real one with acymailing. The host is set correctly and has been set the same since we have acymaling (for many, many years ago)

In 5.10.14 20-30% of emails were opened. When they were more important..
In 6.10.3 to 2000 emails were opened 3. We have 6 email accounts and we have opened them and it does not appear in any statistics. 3 gmail accounts in which no message arrived.

In 5.10.14 the score of spam tests is over 7 or 8
In 6.10.3 the same email is under 4 - so it's spam. Moreover, gmail did not even receive emails.

Appears in error test: MIME_HTML_ONLY BODY: Message only has text / html MIME parts - which is rated with 1 point. Error related to html / txt email combination which is probably not provided correctly by acumailing.

And the errors are many and only related to acymailing.

Waiting for someone from acymailing can get involved in the answer.

jvstratum

Hi,

Please feel free to raise a support ticket via Acyba's website (https://www.acymailing.com/contact/) and include a link to this thread amnd login credentials for your backend, so Acyba can have a look at it.

marco.steiner

It's not the same, but going in the same right

https://forum.acymailing.com/d/1078-dkim-not-valid-score-3

I see to, the actualy V6 it's a very bad version.

veterinarul

Also, none of our yahoo subscribers are getting any email from the latest newsletter we sent today.

veterinarul

I also present the images with the results from the tests, maybe they will help you

veterinarul

I also noticed a problem with acymailing. No email is sent to yahoo accounts. It doesn't even end up in spam.

I set acymailing to send PHP and then SMTP. No email arrives on yahoo.