License not recognized

rammon

This is the third time I try to get your help with this matter. I contacted you via the Contact form within my account TWICE, the first one about 10 days ago, but I have not got ANY answer at all from you. I had to stop sending my newsletter because the Cron task does not work and I cannot automatize the delivery.

It is unbelievable such a lack of respect for a client that has been using your products for years, but know that I will not renew my subscription unless you bother to do your job and give me a solution IMMEDIATELY.

I have a license of Acymailing Essential linked to the site https://www.acta.es. After upgrading the site with a new template your software keeps telling me the site has no license key assigned. I have already tried to assign it manually, introducing it in the Acymailing configuration in Joomla, but it still does not recognize it.

jvstratum

Hi,

Unfortunately there have been some issues with the ticketing system. These have been solved now. I assume this is about the lates version 5.10.14. If not please try that version.

If you can't resolve the issue, please post a new ticket via Acyba's contact form.

rammon

The version is 5.10.14, yes. And it still does not recognize the license. Besides, it would have been nice to hear a "We are very sorry for the inconvenience" or an explanation of why you did not notify the clients there was a problem with your ticketing system. It cannot be just about selling.

jvstratum

Hi,

There has been an issue with the ticketing system. This is resolved. Please resubmit your support request using the contact form and include login credentials for your backend and a link to this thread. Acyba will have a look at it.