Import re-subscribes unsubscribed users

edjec1

Acy – 6.10.4, J-3.9.18

I am trying to update the user database with current CB/Joomla users and the import is re-subscribing previously unsubscribed users. The current Acy user list needing to be updated has 10,841 actives users and 547 inactive. After the import, there are 11,426 active and only 8 inactive. I checked several known unsubscribers and they have all been re-subscribed.

The documentation states “AcyMailing will take care of the duplicate entries and won't subscribe an unsubscribed user again.”, except that it certainly does re-subscribe them.

Is this a known issue or is there a way to set this?

Thanks

irfanmoosani

@edjec1 There is an option "Overwrite existing user's information : if the user already exists in AcyMailing, do you want to replace his information by the one imported?"
Make sure you set it to No while importing. Please refer the documentation here

edjec1

Thank you for your response.
But the overwrite option is only available when importing lists. I would like to import either the CB or Joomla user table. In either of these cases this option is not available and it overwrites existing users by default.

Is my only option to export the CB user list to a CSV file and then import into Acy?

jvstratum

Hi,

Here's a workaround:

Assumption: You want to import Joomla users to list A

Create a temp list in Acymailing
Run a mass action that selects all users who are not subscribed to list A and subscribe them to your temp list
Import your Joomla users and subscribe them to list A
Run a mass action that selects all users from your temp list and unsubscribe them from list A.
Delete your temp list