No field to put licence key in

developer_2minac

I just purchased an Enterprice Licence. According to the instructions on https://docs.acymailing.com/setup/configuration/license I should see a field for the key on the Licence tab in Configuration. I don't, all I see is a "Go Pro!"-message.
I have refreshed, logged out/in, nothing helps

jvstratum

Hi,

That means you are still using the Starter version. Please login to your account on https://www.acymailing.com/ and download the Enterprise version. Once downloaded, install it on your webserver. There's no need to uninstall the Starter version first and you'll keep all your data and settings.

Nevertheless it's alsways a good idear to make a backup first.

developer_2minac

I tried to install enterprisewp_v6.10.4_2020-05-28_14-05-29.zip, but I get this message:

Installing the plugin…
Destination folder already exists. /home/gtadad91/public_html/2minuteacademy.com/wp-content/plugins/acymailing/
Plugin installation failed.

jvstratum

Hi,

In that case you'll need to delete that folder and then you can install Acymailing again.

developer_2minac

Does that mean that all data and settings are lost?
You assured me in your previous post that this was not the case: "There's no need to uninstall the Starter version first and you'll keep all your data and settings."
I have been working for 2 days on templates, etc. and cannot afford to lose everything!

jvstratum

Hi,

All of Acymailing's data and setting are stored in the database, so you can safely do this. (But always backup first, just to be sure)

developer_2minac

And just to make sure, by "delete that folder" you mean that I need to deactivate and delete the starter version plugin and then install the enterprise version?

jvstratum

You can use a ftp client to delete that folder.

developer_2minac

That worked fine, thank you.

jvstratum

You're welcome, enjoy your Acymailing!

developer_2minac

Sorry, but it still isn't completely solved: in the top right-hand corner it says that no licence is linked... see attached screen print.

jvstratum

Hi,

Please raise a support ticket for this via Acyba's website (https://www.acymailing.com/contact/) and include a link to this thread.

mihha

Hi,

try to click the following button to update this message

Regards,
Igor