Unsubscribe dont work

grezom

Dear support. I have a acyMailing 5.10.14 in Joomla and I have problem with unsubscribe mail addresses.

When I click in mailing to unsubscribe link, redirect to unsubscribe page is ok, but when I click on this page the unsubscribe button, I get redirects me to the subscribe page. Of course my mailing address will not be unsubscribed from mailing.
Link for test:
https://www.jazykove-kurzy-nitra.sk/component/acymailing/user/out?subid=1912&mailid=16&key=bLP1BcK4Z2vLgh&lang=sk

Where could the problem be?
Thank you

jvstratum

Hi,

Please go to Configuration->Subscription and make sure the setting "Allow user data modifications without identification" is not set to No.

After unsubscribing you have a 301 redirect to your subscription page. In Configuration->Subscription scroll down to the section Redirections and check if you have setup that redirect in the setting "Redirection after Unsubscription".