User Profile Page Blank after Installing AcyMailing Enterprise

jhopegreene

I am having the error that after installing AcyMailing Enterprise, my site's page for displaying/editing user profiles is blank. turning on error reporting gives me the following:
Warning: require_once(/home/user_name/public_html/administrator/components//helpers/helper.php): failed to open stream: No such file or directory in /home/user_name/public_html/plugins/system/regacymailing/regacymailing.php on line 38
Fatal error: require_once(): Failed opening required '/home/user_name/public_html/administrator/components//helpers/helper.php' (include_path='.:/opt/alt/php71/usr/share/pear') in /home/user_name/public_html/plugins/system/regacymailing/regacymailing.php on line 38

Has anyone dealt with this before and can give me an idea of how to proceed?

Thank you.

jvstratum

Hi,

Did you migrate from v5 to v6? If so, the page is likely a v5 menu item. You can solve it by creating a v6 menu item for this.

jhopegreene

jvstratum Thanks for taking time to reply! I did migrate, but this is the main user profile/user view page in Joomla. So I cannot even view my own Super User profile from the back end.

jvstratum

Hi,

Please raise a support ticjet for this via the contact form (https://www.acymailing.com/contact/) and include login credentials for your backend and a link to this thread.