Not Sending Test Emails

davies401

Hi, I've installed 6.11.0, everything seems ok. The configuration test email received ok, the Joomla Global test email received ok, but the template (edit) send test just hangs, and is not received.
I have tried with SMTP and now use PHP. I'm using Joomla 3.9.19 PHP 7.3.18. I've tried various settings, disabled multipart, remove bounce back address, and other suggestions from the forum - but it's still hanging on send test email.
Any advice would be much appreciated.
regards Alan

jvstratum

Hi,

In case you are stuck and want to try different settings, please delete the items in your queue, make your changes and test again.

If this is about the automatic send process (cron), please also check your error logs in Configuration->Queue process.

davies401

Hello,

Thank you for your help, much appreciated.
I haven't reached that point yet, I am creating the 'default' template and it's at this point I am unable to send the test email. Everything else seems ok, in as much as the AcyMailing configuration test email is being sent and is received ok, and the Joomla Global configuration email is being sent and received ok.
The only error I get when saving and closing the newsletter template is 'Could not save the thumbnail of this template. Error: Request failed for timeout'.

jvstratum

Hi,

Can you open your browser's console (F12 in Chrome/Firefox) and try again? Then check if you see any errors in your console.

davies401

Hi, Many thanks - in the developer tools console there are two warnings:-

DevTools failed to load SourceMap: Could not load content for chrome-extension://fheoggkfdfchfphceeifdbepaooicaho/sourceMap/chrome/iframe_handler.map: HTTP error: status code 404, net::ERR_UNKNOWN_URL_SCHEME
DevTools failed to load SourceMap: Could not load content for chrome-extension://fheoggkfdfchfphceeifdbepaooicaho/sourceMap/chrome/content.map: HTTP error: status code 404, net::ERR_UNKNOWN_URL_SCHEME

jvstratum

Do you have the same issue in another browser like Firefox or Edge?

davies401

Hi,
Yes I tried it in Edge and the same issue.

jvstratum

Hi,

Please raise a support ticket for this via Acyba's website (https://www.acymailing.com/contact/) and include login credentials for your backend and a link to this thread, so we can have a look at it.

davies401

Many thanks - 'tis done.
regards
Alan