Setting up Bounce; test works, but no stats

timpennington

Greetings: I sent my first email last week, and got about 20% bounce (ugh) that went to my dedicated email. But there are no bounce statistics, so i want to make sure the system is handling those correctly.

In looking at how bounce is configured, I went to the "Bounce Handling" tab on AcyMailing 6 in my system; it tells me to "configure" bounce handling; I didn't fill out any of the form info yet (all blank), but when I press the "Send a Test" button I get an email saying "If you receive this message, that means your configuration is Ok."
So I'm confused if the system is already set up, or should I input all the required in, (server, port, etc).

Thanks!

jvstratum

Hi,

Not every bounce is counted as a bounce for statistics. For example Out of Office replies are bounces, but they do not indicate a problem. Therefore they do not count for the statistics. in case you want to change this behaviour, you can edit your bounce rules.

Best way to use bounce handling is to create a seperate mailbox for it. Setup your bounce handling to login to this mailbox. Acymailing will check that mailbos at the interval tyou specified and try to handle as much as possible. When it doesn't know what to do it will forward the bounce message to you.