REALLY SLOW backend with error in notification panel

shanenefdt

Hi, I have a REALLY SLOW backend with this error: "Could not load your information from our server"
I have rechecked the configuration and still have no joy - it's quite frustrating.
I appreciate any assistance with this matter.

jvstratum

Hi,

Is this Joomla or Wordpress? Please open your browser console (F12 in Chrome/Firefox), try again and see if it shows you any errors.

shanenefdt

Hi, this is Joomla - latest version 3.9.20
I am attempting to activate the Auto send function yet keep receiving: Curl error message: Failed to connect to www.acyba.com port 443: Connection timed out

jvstratum

Hi,

I meant the Acymailing version you are using.

Please make sure our server is not blocked by yours. Our IP is: 178.23.155.153

Also, check (or ask your host) can fix it by asking your host to make sure CURL and fopen are enabled on your server.

shanenefdt

OH - the AcyMailing version is 6.12.1
I'll check the server issue...

shanenefdt

cURL support enabled
cURL Information 7.71.0
allow_url_fopen On On

jvstratum

Hi,

Did you check if your server is blocking this ip: 178.23.155.153?

shanenefdt

PING 178.23.155.153 (178.23.155.153) 56(84) bytes of data.
64 bytes from 178.23.155.153: icmp_seq=1 ttl=52 time=184 ms
64 bytes from 178.23.155.153: icmp_seq=2 ttl=52 time=184 ms
64 bytes from 178.23.155.153: icmp_seq=3 ttl=52 time=185 ms
64 bytes from 178.23.155.153: icmp_seq=4 ttl=52 time=184 ms
64 bytes from 178.23.155.153: icmp_seq=5 ttl=52 time=185 ms

--- 178.23.155.153 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4002ms
rtt min/avg/max/mdev = 184.405/184.880/185.790/0.515 ms

shanenefdt

traceroute to 178.23.155.153 (178.23.155.153), 30 hops max, 60 byte packets
1 vwaeszltyfcn.hosted.co.za (197.242.152.2) 0.933 ms 0.960 ms 1.214 ms
2 169-1-21-4.ip.afrihost.co.za (169.1.21.4) 0.534 ms 0.745 ms 0.732 ms
3 169-1-21-224.ip.afrihost.co.za (169.1.21.224) 1.229 ms 1.324 ms 1.296 ms
4 169-1-21-103.ip.afrihost.co.za (169.1.21.103) 1.628 ms 1.716 ms 1.682 ms
5 rtdcj-os-cer-1-wan.osnet.co.za (196.25.153.41) 3.638 ms 3.728 ms 3.700 ms
6 10.189.30.2 (10.189.30.2) 167.974 ms 168.169 ms 172.645 ms
7 te1-3.er01.lon01.jaguar-network.net (195.66.226.17) 164.421 ms 171.343 ms 168.307 ms
8 * * *
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shanenefdt

; <<>> DiG 9.11.3-1-Debian <<>> -x 178.23.155.153 A +time=5
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 14320
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;153.155.23.178.in-addr.arpa. IN A

;; AUTHORITY SECTION:
153.155.23.178.in-addr.arpa. 3600 IN SOA ns01.ipline.fr. operations.ipline.fr. 2010112601 900 1800 1555200 7200

;; Query time: 1322 msec
;; SERVER: 127.0.0.1#53(127.0.0.1)
;; WHEN: Mon Jul 20 16:32:06 SAST 2020
;; MSG SIZE rcvd: 117

jvstratum

Hi,

Please raise a support ticket for this (https://www.acymailing.com/contact/) and include login credentials for your backend and ftp as well as a link to this thread.

shanenefdt

Thanks - I've done as you have requested...

shanenefdt

OK, it's all working just fine now - thanks for your assistance! 😁

jvstratum

Glad it worked out. Enjoy your Acymailing!