a/b test - no automatic queue once the test is finished

Valentina

Hello everyone,
I'm using Acymailing Enterprise 5.8, yesterday I run the first a/b test of two newsletters. I've sent it to the 20% of my users and selected the "Generate and send automatically the newsletter with the best open rate" parameter for the day after.

Although, the day after I didn't see any email in the queue also if the test is finished. I've made some mistakes?
Do I need to do something manually?
Any help would be really appreciated!

Thank you very much to everyone,
Cheers,
Valentina

jvstratum

Hi,

Did you look at the documentation? https://docs.acymailing.com/v/old/main-pages/newsletters/a-b-testing

Acymailing version 5.8 was released three years ago. You're missing a lot of updates, including important security updates. Please consider to update your Acymailing.

Valentina

Hello, thank you for your answer.
Unfortunately, our licence is expired and right now we can't update the component. There is any tip to try with this version regarding this problem?

jvstratum

Hi,

Is your cron still being triggered? What was the last runtime of the cron?

Valentina

Ok, I might found the problem!
In the configuration tab the Cron function is telling me that I don't have a subscription enabled anymore, this is why it is not working.
Well, thank you anyway for your time! 🙂

irfanmoosani

@Valentina Hope the issue got resolved for you.