Custom field tags keep changing randomly

aijosh

Hello,
Why are the custom field tags changing?
This is proving to be a hassle.

This issue affects all custom field that were added.

They were first inserted as customfieldname_17, worked for a while then I noticed they stopped working. On taking a closer look I found that the tags were now written as customfieldname when click "insert dynamic text". So I changed all the occurrences to customfieldname

Now they have stopped working again and on checking I see they have changed to customfieldname_18 in the "insert dynamic text" window.

Is this how this would be giving issues?

jvstratum

Hi,

Please raise a support ticket for this (https://www.acymailing.com/contact/) and include login credentials for your backend and a link to this thread so we can have a look at it.