Unconfirmed users get added to the send queue and get stuck there

aijosh

I have sent an email regarding this but didn't get a response.

Was it received?

mihha

We are replying to your emails as soon as we get it

There is really no need to ask here in a community public forum if we received an email which you sent to the support using support ticketing tool

Please try to be patient while we reply. We have more than 40000 users, and we reply tickets in the order we receive it. When you add another reply to the ticket which is waiting in the queue waiting to be replied, such ticket gets sent to the end of the queue so this also doesn't help you to resolve your ticket faster

Thank you for understanding!

aijosh

I understand perfectly.

I just didn't get an email confirming the ticket was received (when I submitted the form) + I didn't later get any email with the issue being treated.

Secondly, the emails I submitted (and got an immediate confirmation receipt) have been treated or currently being treated.

So you see why I had to post here. It only fair to assume they were not received.

Thanks for clarifying this again.