IoS/Iphone revealing incorrect recipient

Benat

Hi,
I recently installed AcyMailing Starter to update a small group of people on a website. Some users, using iPhones, have reported that the wrong user is displayed at the top of the email.

The actual "From" and "To" elements on the email are correct, but the broswer/email client appears to generate another line with: "To [wrong user] : [subject]"

The incorrect user displayed is the taken from the line just above the correct user in the database. So user #2 sees the name of user #1 etc.

Any ideas why this is happening?

jvstratum

Hi,

Please raise a support ticket for this (https://www.acymailing.com/contact/) and include login credentials for your backend and a link to this thread, so we can have a look at this.

Benat

jvstratum Thank you jvstratum. This may be a stupid question - but I only have the free version. Can I still raise a support ticket?

jvstratum

Hi,

Yes, you temporarely can do that because of the introduction of v6. Starting September 1st, you need a paid plan to take the benifit of e-mail support.