posting email show just two users from list

slavne

I have a list of 16 users, 4 of them unconfirmed. When sending email to the whole list, after clicking send button, I get just two users names confirmed to receive email, the rest is missing, as if the list contains just two users.
This happens after several months of computer non use; previously I always had all 16 users listed under ordinal numbers. Now it is different. Then I changed to version 6.x, migrated data, but the same happens with this new verion of AcyMail.
Also, when looking in email menu, the message that has been sent has green status with designation "Sent: 16 recipients".
Question: why I get just two users reported (one is the admin receiving test message) after sent command?

jvstratum

Hi,

Acymailing does not send mail to unconfirmed users. So it should show you there were only 12 recipients. Not sure where you're looking at when saying that you only get two users reported. Can you clarify that with a screenshot?

Can you run a database integrity check and see if it fixes anything? You'll find it in Configuration->Security at the bottom of the page.

slavne

Please find 5 screens ready for you.

jvstratum

Hi,

You're using the manual send process. Could it be that you have your manual send process (Conifguration-> Queue process) set to send two mails at a time? You should keep this window open untill all mails are send. If you have set it to send two mails at a time you need to wait for the wait time you have set and then Acymailing will send another two mails.

I have no idea why it shows you 16 recipients on a list of 16 users of which four are unconfirmed. Please use the contact form to raise a support ticket (https://www.acymailing.com/contact/) and include login credentials for your backend and a link to this thread so we can have a look at it.

slavne

Thank you for your prompt reply.
Please find the enclosed configuration screen that proves 40 mails should be sent as a bunch:

jvstratum

Strange. Please add it to your support ticket as well.

slavne

Suddenly it started as expected. The suspected reason: when zooming the screen, the lower part warning to wait for other emails to be sent as well as progress indicator was missing below the visible screen and at the same time there has been some noticeable delay in email sending over network (for whatever reason). That gave the strange impression that puzzled both me and jvstratum.
Good info for others to know, how such simple things can make confusion. Also small recommendation and good tip for my colleagues programmers: put the very important messages at the first line of dialog and not (just) at the end!
I thank jvstratum for his effort and time to help, as well as development team at support.

jvstratum

You're welcome, enjoy your Acymailing!