Incorrect link generation on sub-domain

GuiGuy

Using v5 Enterprise, which is licensed against one of our sub domains (news.ourdomain.org). In the past links to latest articles etc were generated correctly, i.e. from the licensed sub domain > https://news.ourdomain.org/linktoarticle
Since updating to version 5.10.15 links are generated with the main domain only > https://ourdomain.org/linktoarticle

Is this change intended or by design?

Thanks

jvstratum

Hi,

Can you check how your cron url is set? Does it match your subdomain?

GuiGuy

I'm not seeing the URL
IIRC, the cron job URL used to be on Configuration > Queue Process

All I see is "Last Cron", but no URL.
Should I be looking somewhere else?

Thanks

GuiGuy

Just noticed that the license is not assigned, but "Assign Now" when clicked jumps to a page that says it is assigned (?)

GuiGuy

FYI, as per my post 6 days ago, the ACYMAILING 5 dashboard says the license is NOT assigned
Our account on acyba.com shows the domain against the license
The CRON job is not visible because, I suspect, on the dashboard there is no enterprise license
The cron jobs are active because smart news letters are being generated, but against main domain, not the sub domain shown in the license. This is no good for us because the main domain uses a vastly different template to the sub domain

I emphasise this situation has occurred since the last update.

Thank you

jvstratum

Hi,

On your account the license should be linked to your subdomain in case of using Acymailing on a subdomain. Please check that and change it when needed.

If this resolves the license issue you might want to disable the cron and then enable it again. You can access it in Configuration->License.

In case you're not able to resolve it, please use the contact form (https://www.acymailing.com/contact/) to raise a support ticket and include login credentials for your backend and a link to this thread.

GuiGuy

As mentioned previously the domain and license credentials match.

That said, last night's newsletter generated correctly.
I shall keep an eye on it....

jvstratum

Glad you could solve it, enjoy your Acymailing!