ReferenceError: acym_helper is not defined

dwlsc

Hi. Have added a custom field, "Message", to the subscription form. Message is a text field. Form will not submit.
Seeing this error when trying to submit the subscription form: The form could not be submitted ReferenceError: acym_helper is not defined.

Thanks in advance for your help.

jvstratum

Hi,

Are you using the latest Acymailing v6.14.0? If not, please update as it might solve your issue.

In case you do have the latest version installed the issue is probably related to optimisation tolls that compress/combine javascript. If you use this, please disable it and see if it resolves the issue.

dwlsc

Thanks. Removed the field for now. Will try your suggestions.

mihha

If you have a valid subscription, you are welcome to open a support ticket using our contact form so we can check the issue and suggest the solution