Hi if I link to Kunena threads in my newsletter, I get a 404 error message clicking on the link
E.g. If the link is https://www.waterwind.it/new/index.php?option=com_kunena&view=topic&catid=18&id=2216&Itemid=0
I got a 404 error.
What can I do?
Thanks
jvstratumSupport SeniorHi,
Do you use a non-joomla sef extension like sh404SEF?
Sorry, for late reply. I didn't notice this answer.
I don't use sh404SEF, but Jsitemap Pro: https://storejextensions.org/extensions/jsitemap_professional.html
Can that be the problem?
Thanks
jvstratumSupport SeniorHi,
JSitemap just creates sitemaps, so that's unlikely the cause of your issue.
Please use the contact form (https://www.acymailing.com/contact/) to raise a support ticket for this and include login credentials for your backend, steps to reproducte the issue and a link to this thread.
ok. thanks
mihhaSupport BeginnerHi,
you sent login details for another website
Your link which leads to the error 404 is from the following site (which doesn't work)
https://www.waterwind.it/new/
You sent login details for the website
https://www.waterwind.it/demo/
Which site are you testing exactly?
Demo site is a copy of live site. So, the issue is the same on both sites.
I would like you to understand which is the reason of the problem on the demo site, so that I can solve it on my live site,
But, if we can't proceed like this, let me know.
Thanks
mihhaSupport BeginnerWhat would be the correct URL for Kunena on demo site?
I am not sure to understand your question.
Anyway, if you open acymailing in demo site, you will see that I created a newsletter titled "trial with kunena link". If you check the preview of that newsletter, you will find the links to kunena forum threads that don't work.
let me know. thanks
mihhaSupport BeginnerMy question is how do you access Kunena from the website frontend on the demo site and what is the correct URL to that specific forum post
forum url on demo site: https://www.waterwind.it/demo/it/forum-it.html
link to kunena thread not working: https://www.waterwind.it/demo/index.php?option=com_kunena&view=topic&catid=13&id=1978&Itemid=0
which should get here:
https://www.waterwind.it/demo/it/forum-it/chiedi-un-consiglio/1978-allenamento-a-casa.html
mihhaSupport BeginnerHi,
can you please disable all SEF URLs on the website and see what happens then
I tried, but I got the same result: 404 error
mihhaSupport BeginnerDid you make sure that you have the latest version of Kunena plugin installed on the site?
I have the October 2011 4.0.5 version. I also tried to download it again from your website, and I reinstalled it, but I get the same result.
AlexandreSupport SeniorHi,
Could you please confirm you're using latest AcyMailing version?
Also, I can see you're using a really old Kunena version, I recommend you to update it ;-)
If problem persists then please open a support ticket using our contact form
On my site, Kunena 5.1.19 is installed, which is the last version available... So, I don't understand why you sad that I use a really old version.
As for Acymailing, the version installed is AcyMailing Starter : 5.10.15.
Let me know for further considerations.
I didn't get further reply, and the unpleasant issue is still there....
jvstratumSupport SeniorHi,
I'm out of suggestions to help you any further. Hopefully someone else on the forum is able to help you furhter.
On the other hand, if you have a vailid Essential or Enterprise subscription you're eligible to open a support ticket.