Sending Test email WITH free text : keeps spinning with some texts

marcdech

Hi there,

Today, I faced this issue several times : when I send the Test email WITH some free text (having in my case a few lines, commas, parenthesis, accents), the email would not be sent : it keeps spinning...

So I made other tests :

when leaving the free text field empty, it is fine
when typing just a few words (plain words WITHOUT multiple lines, WITHOUT commas, WITHOUT parenthesis, WITHOUT accents) then it works fine

So I don't know which of those four characteristics of the Free Text causes that issue, but I would be happy to see it solved 😁

jvstratum

Hi,

I'm not able to reproduce your issue. I guess it's being caused by something else then your text.

What settings do you have in Configuration->Mail settings for Encoding and Character set?

marcdech

Hi and txs for the follow-up. Very kind of you.

It is 8 bit and UTF8 (which were the standard settings)

I have made further tests for you 🙂

With this message the test email keeps spinning :

essai avec accent é ()
et deux lignes

With the following it works immediately
essai avec accent é () et une ligne

So obviously the issue would be when you have multiples lines ("ENTER" with the keyboard).

jvstratum

Hi,

I'm still not able to reproduce your issue. Please use the contact form (https://www.acymailing.com/contact/) to raise a support ticket for this and include login credentials for your backend and a link to this thread.