Email Opens not being Tracked correctly

aijosh

Why are the email opens not being tracked.

I was troubleshooting this and found out the email open would not register unless the user scrolls to the very end of the email (I see a transparent image that loads at the bottom of the newsletter just as the mail is scrolled to the end)

Is there a fix for this?

jvstratum

Hi,

Please raise a suppor ticket for this.

aijosh

Hi jvstratum I was able to speak with the Support team at Elastic Email (because I guessed it might also be an issue from their end) and it seems that's how they add their tracking pixel.

Checking the stats via Elastic Email's dashboard I see that the mails with the issue (opened but not read to the end) are marked as "Clicked" while those fully read are marked as "Opened".

So I guess the tracking pixel in the header records as clicked and the one in the footer records as opened (my guess).

Can Acymailing also set this up with their integration in order to receive correct data.

Acymailing just doesn't record anything. At least we should know if the user "opened/clicked" the email.

Is this a feature request or I need to still open a ticket for a temporary fix?

mihha

There is no temporary fix for this because it needs to be implemented

Please open a support ticket explaining your feature request, so we can add it to our to-do list