Forbidden

dafyalex

Hi,
I have this message when I save a template or send a test message :
"Forbidden
You don't have permission to access this resource.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request."

What is the problem ?

I will give you the administrator access on MP.

Best regards.

jvstratum

Hi,

Is this in your backend or frontend and are you using the html or drag & drop editor? Also, please inform us about the exact Acymailing version.

dafyalex

jvstratum

Hi,

It's in back end, drag and drop, and last version 6.2.

Regards.

jvstratum

Hi,

Please update your Acymailing, the latest version is 6.16.2.

dafyalex

Sorry, this is the latest verstion, 6.16.2.

Regards.

jvstratum

Hi,

Are you logged in as Super User (Joomla) or Admin (WP)? If not, please try that.

dafyalex

I'm logged in as Super User with Joomla.

Regards

jvstratum

Hi,

If you have a valid Essential or Enterprise subscription I suggest to raise a support tcket for this: https://www.acymailing.com/support/. Please include login credentials for your backend and FTP access, we'll have a look at it.