Hi, We have just started using Acymailing, and we sent out our usual monthly mailing to about 2500 of our members 2 days ago. All went well, so we were happy.
We know from our previous experience of sending the same communication with a different mail service, that we get a 50-60% open rate. However in Acymailing we are getting a very small open rate of 6%.
So I looked at my own record, and I know I received and read the newsletter, but the stats showed no open or click. I then called a couple of friends, and the same story.. the received the email, they read the newsletter, but the stats show nothing for open or click.
So then I wen back to my email and instead of just reading the newsletter in the inbox (I use Thunderbird) I clicked on the email to open it in a new tab. And then, the stats showed I have opened it.
So I can guess that just scrolling through the email in the inbox window does not update the stats - is this correct? It is not a huge problem as long as we understand what is happening.
Thanks
Tim