Saving Error

Luisa

Hi,

I am trying to create a newsletter for my customers. So far everything went smoothly, but all of a sudden the editor won't save any changes. I get the "Please wait while we're saving your email" but nothing happens. Upon refreshing the page, it only displays "saving error" (I enclosed a picture). My version is up tp date and I started with an empty template. So far my e-mail contains 2 pictures, a bit of text, one button and two social media tags. That's it. I already reinstalled acymailing (wordpress) and repeatedly created new e-mails. At some point it just stops saving and displays the error message. Any ideas what might be wrong here?

jvstratum

Hi,

Can you open your browser console (F12 in Chrome) and try to reproduce the issue? Then check if you see errors in your console.

What error did you show in the image you posted, I can't read it.

Luisa

Hi,

Thanks for the reply. The console showed 2 errors that are probably unrelated (they also are in German, so I'm not too sure uploading them would be helpful here).

The issue still persits it keeps saying "error saving", whenever I try to save my email or even just the campaign name. Here's the screenshot again (sorry for the poor quality earlier!):

jvstratum

Hi,

If you're sure the errors are unrelated and you have a valid Essential or Enterprise subscription you can raise a support ticket for this: https://www.acymailing.com/support/. Please add login credentials to your backend so we can have a look at it.

medaix

I have the same problem .. Started today after installing 6.18.0.
But I still cannot reproduce the error. But it occurs in multiple emails now.

I wanted to reproduce the error to avoid it, so I started to create a new email. Saving works then. But after a time, it won't work anymore. But I don't know after what changes to the content of the email this error occurs or is triggered.

I checked the saved "body" in the database and there are no "html-errors" i.e. it validates.

But when I open the editor, to edit the email-content the editor tells me, that it found a "recovered version". That is in every mail, with this error.

What I noticed the following:
When I create a new "empty" mail from a template, and then I save it and reopen everything is ok. But when I leave the editor open for a certain time without changing any content (so it is nothing that is entered incorrectly), this error occurs. Saving is not possible anymore. If this error occurs once, you cannot get rid of it 🙁

Please support ..
THX

jeanpaulsparrow

Same problem here

jvstratum

@medaix, @jeanpaulsparrow ,

If you have a valid Essential or Enterprise subscription you can raise a support ticket for this: https://www.acymailing.com/support/. Please add login credentials to your backend so we can have a look at it.

diamar

I have the same problem. It also just started today.

jvstratum

Hi,

Today version 6 18.3 was released. Please update you Acymailing, it will solve your issue.