On Wordpress, "Your first email" screen blocks everything - Help!

theuser

Hi there,

I've just installed the free version of AcyMailing on Wordpress (hosted on namecheap.com) but every view simply shows me a "Your first email" screen and the screen's "Skip" (top right) or "Save & continue" (bottom center) links only lead to error pages showing "Oops! That page can’t be found." - it seems to be trying to open this URL: https://example.com/wp-admin/admin.php?page=acymailing_dashboard&ctrl=dashboard

Also using the "Your first email" screen's "Edit" button (top center) leads to an editor but saving or canceling there doesn't seem to do anything.

Now, clicking on any of the links on the left hand side within AcyMailing ("Dashboard", "Subscription forms", "Users", "Customs fields", etc.), they all show this "Your first email" and I simply can't get rid of it and therefore I' not able to use AcyMailing at all.

Would anybody know how to fix this?

Thank you very much for your help in advance!
TheUser

Screenshots here (I don't seem to be able to insert image posts hosted on Imgur here (what am I doing wrong?), therefore adding the links now):

https://imgur.com/a/kYgCXYZ
https://imgur.com/a/b5mqeTo

jvstratum

Hi,

What happens if you click on SKIP in the top right corner?

theuser

Sorry for my late reply, somehow I unfortunately didn't receive a notification about a new reply.

When I press "Skip" in the top right corner, it also just opens this URL https://example.com/wp-admin/admin.php?page=acymailing_dashboard&ctrl=dashboard and showing an "Oops! That page can’t be found." error page.

Also, now pressing the "Edit" button doesn't seem to do anything anymore.

In the browser's console I see the following errors:

back_helpers.min.js?v=1607027010:1

Uncaught TypeError: Cannot read property 'value' of null
at Object.setLineChartOpenTimeWeek (back_helpers.min.js?v=1607027010:1)
at HTMLDocument.<anonymous> (dashboard.min.js?v=1607027010:1)
at i (load-scripts.php?c=0&load[chunk_0]=jquery-core,utils&ver=5.5.3:2)
at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[chunk_0]=jquery-core,utils&ver=5.5.3:2)
at Function.ready (load-scripts.php?c=0&load[chunk_0]=jquery-core,utils&ver=5.5.3:2)
at HTMLDocument.J (load-scripts.php?c=0&load[chunk_0]=jquery-core,utils&ver=5.5.3:2)
setLineChartOpenTimeWeek @ back_helpers.min.js?v=1607027010:1
(anonymous) @ dashboard.min.js?v=1607027010:1
i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,utils&ver=5.5.3:2
fireWith @ load-scripts.php?c=0&load[chunk_0]=jquery-core,utils&ver=5.5.3:2
ready @ load-scripts.php?c=0&load[chunk_0]=jquery-core,utils&ver=5.5.3:2
J @ load-scripts.php?c=0&load[chunk_0]=jquery-core,utils&ver=5.5.3:2

And:

admin.php?page=acymailing_dynamics&ctrl=dynamics&task=popup&automation=&mail_id=9&noheader=1:60

Uncaught ReferenceError: jQuery is not defined
at admin.php?page=acymailing_dynamics&ctrl=dynamics&task=popup&automation=&mail_id=9&noheader=1:60
(anonymous) @ admin.php?page=acymailing_dynamics&ctrl=dynamics&task=popup&automation=&mail_id=9&noheader=1:60

Any idea what's going on?

jvstratum

Hi,

I noticed you also raise a support ticket for this, so let's continue from there. Please post your questions only once, either in the forum or in a support ticket. Thank you for understanding!

theuser

Yes, of course. I apologize. Thanks for your help!

theuser

It has been fixed by AcyMailing. Apparently it was "an issue in our packaging". Thanks for fixing it! 😀

jvstratum

You're welcome, enjoy your Acymailing!

Despoina_xatzi

Hello, i had the same issue with my site and your comments helped me a lot. THank you very much.