crash3903 Good morning from the UK! I am using the birthday email campaign to remind my customers about their boiler servicing due date. When the emails are sent out, they have the wrong date? My setup is as follows: I'm using a custom date field as the birthday I select the date field in the email It displays as 16/12 (Not important but how can I make it so it is Monday 16th December 2020 When the email gets sent out it says 31/12? I have it set to go out 14 days before the date due 31/12 is sent despite another test user has 17/12 set as their service due date Any help is appreciated Thanks Mark
jvstratum Hi, Which Acymailing version are you using? You'll find it in the top right corner of your Acymailing.
jvstratum Hi, Did you read this: https://docs.acymailing.com/main-pages/campaigns/special-mails#birthday You can use any custome date field for this.
crash3903 Thanks bud, yes I did but the problem persists...? Also is it adding emails and sending them out daily? I only want one email to go out 14 days before the due date? Thanks for your support, trust you're keeping well 🙂 Regards Mark
jvstratum Hi, The birthay mail gets send X days in advance of the date and that will be repeated every year. If you have a valid Eseential or Enterprise version you can raise a support ticket for this: https://www.acymailing.com/support/. Please include login credentials for your backend so we can have a look at it.