• WordPress

  • external-subscription-form doesn't work

Hi
I worked on my website and I try to use external-subscription-form but it doesn't word. No error but user is not created and email is not disturb (for validation). Do you have any idea ? I probably make something wrong.
To be sure, I try with a shortcode and all is OK
Thanks for your help

I read doc : https://docs.acymailing.com/v/old/developers/external-subscription-form and made this

<form action="https://annevirginie-lebihan.com/index.php?option=com_acymailing&ctrl=sub" onsubmit="if(!this.terms.checked){alert('Merci d'accepter les conditions');return false;}" method="post">
<label for="user_name">Name</label>
<input id="user_name" type="text" name="user[name]" value="" />
<label for="user_email">E-mail</label>
<input id="user_email" type="text" name="user[email]" value="" />

<input type="checkbox" value="1" name="terms" /><a href="linktoyourterms">En cochant cette cas, vous acceptez la politique de confidentialité.</a>
<input class="button" type="submit" value="Subscribe" name="Submit" />

<input type="hidden" name="acyformname" value="formAcymailing1" /> 
<input type="hidden" name="ctrl" value="sub" /> 
<input type="hidden" name="task" value="optin" /> 
<input type="hidden" name="redirect" value="https://annevirginie-lebihan.com/a-propos/" /> 
<input type="hidden" name="option" value="com_acymailing" /> 
<input type="hidden" name="visiblelists" value="" /> 
<input type="hidden" name="hiddenlists" value="1" />

</form>

I tried with this method too, but I always have "page not found"

<!-- DEBUT DIV -->
<div class="News">

<!-- LE TEXTE D INTRO -->
<p>
<font size="5px">De la <strong>créativité </strong>dans votre boite <strong>mail </strong>....</font>
</p>
<p>
<font size="4px">Pour continuer à <strong>rêver</strong>, abonnez vous à ma newsletter et recevez chaque mois les dernières photos publiées.</font>
</p>

<!-- LE FORMULAIRE -->
<p>
<form action="https://annevirginie-lebihan.com/index.php" method="post">

<label for="user_name">Name</label>
<input id="user_name" type="text" name="user[name]" value="" />

<label for="user_email">E-mail</label>
<input id="user_email" type="text" name="user[email]" value="" />

<input type="checkbox" value="1" name="terms" /><a href="https://annevirginie-lebihan.com/politique-de-confidentialite/">En cochant cette cas, vous acceptez la politique de confidentialité.</a>
<input class="button" type="submit" value="Subscribe" name="Submit" />

<input type="hidden" name="ctrl" value="frontusers" />
<input type="hidden" name="task" value="subscribe" />
<input type="hidden" name="redirect" value="https://annevirginie-lebihan.com/a-propos/" />
<input type="hidden" name="hiddenlists" value="1" />

<input type="hidden" name="page" value="acymailing_front" />
<input type="hidden" name="action" value="acymailing_frontrouter" />
<input type="hidden" name="noheader" value="1" />

</form>
</p>
</div>

When do you see that message? When you submit the data or on the page with the subscription form?

Yes, when I submit the data.
Subscription form work without any issue

Try to remove backslash character at the end of the terms and conditions URL

Same result
I made some test and the issue seems to be on "<input type="hidden" name="page" value="acymailing_front">"

Bonjour @AVirginie
Je pense que le plus simple ici est de contacter notre équipe via le formulaire de support avec votre licence valide.
Vu qu'il est question de support pour du développement personnalisé je crains que nous ne puissions pas vous aider plus (notamment car cela va impliquer pas mal de temps de gestion)