List-Unsubscribe Header

c121mark

Hello,

I've been testing the List-Unsubscribe functionality and noticed a possible bug.

The header in the email comes through like the following:

List-Unsubscribe: <http://www.domain.com/index.php?option=com_acym&ctrl=frontusers&subid=1&task=unsubscribe&id=198&key=1QQzBWEBDFnDVv&tmpl=component>, <mailto:user@domain.com?subject=unsubscribe_user_1&body=Please%20unsubscribe%20user%20ID%201>

The first issue I encountered was that the captcha was invalid when trying to go to the link. I then checked the "key" parameter against the security key in the component configuration and they were different. I then tried using the correct security key from the configuration in place of the one that was in the List-Unsubscribe URL and I got the same captcha was invalid message.

Next I disabled captcha in the configuration and again tried the original List-Unsubscribe URL. This time it said "User not found". I checked the ID's of the users in the system and there isn't a user with ID 198. However, if you decode the 2nd URL in the List-Unsubscribe header that User ID of 1 is correct.

I'm using 6.19.2 as the version.

Any help you can provide would be great.

Thank you!

c121mark

Also, I'm noticing that for some emails it does add the List-Unsubscribe header and for some emails it does not. For example a gmail, hotmail and mail-tester.com email it does not add the header. But for my personal domain it does add it, however it's wrong like how I outlined in my post above.

Thanks for the help

c121mark

Hello,

I wanted to provide an update to this thread. I just upgraded to version 7.1.2 and tested the List-Unsubscribe header URL issue above and I'm experiencing the exact same issue with the captcha not being valid and the User ID not being correct. However, it does seem to be inserting the header more consistently in all emails now.

Any help to get this resolved would be greatly appreciated. If you need any more info please let me know.

Thank you

jvstratum

Hi,

If you have a valid Essential or Enterprise subscription, please raise a support ticket for this here: https://www.acymailing.com/support/

c121mark

Hello,

I noticed recently that there's been a change in how the List-Unsubscribe header is passed in. It used to contain a list unsubscribe URL and a mailto version like this:

However, I've noticed in newer versions the List-Unsubscribe header no longer includes the URL but now only the mailto link. I'm hoping we can get this fixed as you can't automate the processing of Feedback Loops without the URL.

Any insight you can provide would be great.

Thank you!

mihha

Please open a support ticket using our contact form