Unsubscribe with Elastic Email

sillitoe

(It looks like my post, added to another discussion, wasn't seen, so I'm making a new one.)

When using AcyMailing with Elastic Email, one is supposed to put the following unsubscribe link in the newsletter:

"<a href="{unsubscribeauto:{unsubscribe}{/unsubscribe}}">Unsubscribe</a>"

However, this does two things:
(1) Unsubscribes the person in Elastic Email, so no more emails will be sent to them.
(2) Displays an unsubscribe page on the website, giving the person the option to unsubscribe from one or more lists.

However, this option on the website appears to be useless, since the person has been unsubscribed in Elastic Email.

Therefore, unless there is some other possibility, it appears that the only way around this would be to not display the option to unsubscribed from selected lists, but rather just unsubscribe them from all lists.

In that case, what code should one put in the newsletter instead of "<a href="{unsubscribeauto:{unsubscribe}{/unsubscribe}}">Unsubscribe</a>"?

Thanks,

Alan

sillitoe

Would it be possible to get an answer to this request, even if it's just that there is no solution at the moment? I did not intend any criticism, I'm just wondering if I am correct.

mihha

Disable loading unsubscribe page in Acymailing configuration, so the person will be unsubscribed directly. That will give you required behaviour

sillitoe

Thank you, Mihha. Sorry, I didn't see this parameter, as I was looking in the Subscription part, whereas it's under Interfaces!

sillitoe

Hi Mihha,
This doesn't seem to work perfectly, because I made a test and it unsubscribes me in Elastic Email, but only unsubscribes me from the list corresponding to the newsletter I sent out. I remain subscribed to any other newsletters I was subscribed to.

How can I do this so that the person is unsubscribed from all lists?

Of course, even this solution is not ideal. Ideally, one would like the person not to be unsubscribed from Elastic Email, but only in AcyMailing.

Tom

Hello,

By default, the unsubscribe link can only unsubscribe from the lists assigned to the newsletter your are sending.
There are several possible solutions for this:

If you use an Enterprise version, you can use the automations (AcyMailing version 7) / mass actions (AcyMailing version 5) to automatically unsubscribe a user from all lists when he is unsubscribed from a list.
You can insert you own unsubscribe link but you have to keep the structure required by Elastic Email:
<a href="{unsubscribeauto:http://link-to-your-unsubscribe-page}">Unsubscribe</a>
Here you can replace http://link-to-your-unsubscribe-page by your own link, using the unsubscription via URL and adding all lists in your link for example.

Best regards

sillitoe

Thank you very much, Tom. I will look into this.