Sending failed

mazzoli

On Wednesday 15 September I sent 1077 newsletters without any problems, on Friday 17 and Saturday 18 I still sent the newsletter twice to 1077 email addresses, none arrived, except for two test emails that I sent to myself.
Can you explain to me what happened or can you suggest what to do?
Thanks!
Ignazio Mazzoli

Mercoledì 15 settembre ho inviato 1077 newsletter senza problemi, Venerdì 17 e sabato 18 ho ancora inviato per in due volte la newsletter a 1077 indirizzi e-mail, nessuna è arrivata, ad eccezione di due e-mail di prova che ho inviato a me stesso.
Potete spiegarmi cosa è successo o mi potete suggerire cosa fare?
Grazie
Ignazip Mazzoli

mihha

Without checking out directly on the installation, we can't say what could be wrong

You didn't specify:

which sending method are you using
what are the limitations of sending method in terms of number of emails per hour and per day
are you using Free or paid version
which version exactly are you using

mazzoli

Newsletter shipping
I answer your questions
I use AcyMailig 5.10.21 your joomla 3.10.2
For a week I can no longer send newsletters after many years without problems. Every week I send 1076 newsletters and now nothing comes but the one sent to the editorial staff.
Ricevo questo messaggio: Undelivered Mail Returned to Sender
I have always used the manual method with 250 emails at a time at a distance of 10 seconds, then I changed it automatically and manually with 45 emails every 10 seconds in manual and every 15 minutes automatically
Why what should I do? It is like this message to happen for 1076 recipients.
Thank you
Very cordially
Ignazio Mazzoli

mihha

There is really no point in providing the answer here and then also opening new topic with the same answer

Please open a support ticket and we will take a look

mazzoli

Grazie. Ma dove apro il ticket?
Thanks. But where do I open the ticket?

mihha

https://www.acymailing.com/contact/