Rules for images?

Paul Sellis

Hi,

in my small V6 editor knowledge, it seems that image management could be tricky:

1° Images larger than 560px (in a full frame block) break the rendering and exceed the frame width.
(by the way how could we insert doubled sized images for Retina screens)

2° Also in a 2 sections block (didn't tried more sections), it seems to be tricky to resize images. For what I saw downscaling is not a problem. But upscaling could lead also to an off the canvas image. Idem for larger images directly inserted.

So, how could we know the max width for an image depending of the block/section size? (I assume that we have to prepare images at the good size as it’s not made automatically by editor, right?)

Thanks for your help
Paul

Remi_Acyba

Hi,

Can you please upload screenshot or videos so we can properly understand your issue here?

I tried to replicate this and I could not "break" the images, for me all the images were scaled to the block size.

Paul Sellis

The problem exists at least on Apple e-Mail client on computers (but on iPhone it seems OK).
I haven't tried other clients.

I could send you a screenshot but I can't find a way to send you a Personal Message...

By the way:
I didn't understand the enclosed screenshot in your last post. Are you sure that it's related to this thread?

Remi_Acyba

Hi,

I've tested on my Macbook pro 2018 in apple mail and I can't reproduce the issue with the broken image.
Can you please specify all the step you're doing so I can easily reproduce it?

You can upload your images in the thread like that:

Regarding my previous screenshot as I didn't know where to find the issue I thought it was in the editor 🙂

Paul Sellis

Thank you Remi
You can try to load oversized images in image blocks. Then try to extend /compress your Apple Mail client window.
(I have Apple High Sierra version 10.13.6 and Mail version 11.5)

I have been in touch with Irfan at the support. He has forwarded my issue to development team.
But if you provide me an email, I can send you a test campaign.

Edit :
By the way, the icon you show in your previous message (to insert images) is missing on Safari!
;-)

Very bad luck on Mac: I had also problems with Safari and your V6 editor
I had to use Chrome to be able to select the blue pictos (duplicate/move/delete) as they appear at a wrong place (at the top) so they aren't selectable...