Ajax Request Failure

spok

Hi,
I use Joomla 3.10.4 and

first Acamailing 7.7.2,
then Acymailing 7.7.3
During creating a new site I installed Acymailing Starter 7.7.2
updated a configuration coming from Acymailing 5.10.x (worked well, besides not taking over statistics)
configured mail - test mail worked well
created a subscription form (Joomla module)
configured and published it
and tried to register to a newsletter by the form.

I got an "Ajax Request Failure" and neither a confimation mail as a new user, nor a mail, that a new user has registered. When looking under "Subscription Forms" in Acymailing the form is not visible. The registered new user is visible under subscribers.

I then updated to Acymailing 7.7.3.

Now the failure message "Ajax Request Failure" has disappeared, both mails arrived (confirfamion mail and "new recipient", the new recipient is visible under "Subscribers", but the subscription form isn't visible from within Acymailing at all.

Seems to work now, but is it intended this way? Shouldn't the form be visible from within Acymailing?

Regards

jvstratum

Hi,

I'm glad you've resolved the issue yourself.

Acymailing offers you four kinds of subscription forms to create: Header, Footer, popup and module. The first three are created from within Acymailing and therefore also visible. The Module links to the standard joomla modules where you create the for. Because of that it is stored as a standard Joomla module and these are not visible in Acymailing.

FEA-ACADEMY

I updated to Acymailing 7.7.3 under Joomla 3.10.4 but I still get the "Ajax Request Failure" message.

mihha

FEA-ACADEMY you have opened a support ticket regarding this and there is really no need to open support request using multiple support channels

alexio

Was this ever solved? ....

Am experiencing same "Ajax Request Failure", same new registered user shows in list.
In Chrome console: Failed to load resource: the server responded with a status of 500 (Internal Server Error)

Joomla 3.10.11
AcyMailing Enterprise 7.9.5 (no acy 5 installed)
PhP 7.4

mihha

This kind of problem is a specific to your server setup and website configuration, so there is really nothing we can do here in the forum to solve it

Please raise a support ticket for this (https://www.acym,ailing.com/support/) so we can further assist you.

alexio

Solved. Knew it wasn't a 'server setup' error, as we fortunately had a staging version with exact same Acy version (7.9.5), and the signups were perfect.
In my troubleshooting of the live site, i saw an error: "table: acym_custom_zone doesn't exist. "

Checked the mySQL db and sure enough, table was not there. (!!! huh? .. i certainly had not deleted/dropped it... )
Re-installed fresh 7.9.5 version and presto, and it made the acym_custom_zonetable, and the signups are now fine, and no Ajax Request Failure.

If anyone else is experiencing this, check your db and see if the "xxx_acym_custom_zonetable" is missing.
If it is, try a fresh install.

Only cause I can imagine in our case was that doing a previous update, the table was either dropped, or, if it didn't exist in previous version, was not added. ;-)

Joomla 3.10.11
AcyMailing Enterprise 7.9.5
AlmaLinux v8.6.0
MariaDB 5.5.5-10.6.10
PHP Version 7.4.32