How to trigger a follow up campaign

breathwork

I have created a follow-up campaign with 2 emails to be triggered when a user is subscribed to a specific list.
There are two users in the list, but the campaign shows no users subscribed to the campaign.
How can I trigger the campaign for the two users?

jvstratum

Hi,

In case you have subscribed these users in the backend the follow-up will not be triggered. It will only work for subscribers that have subscribed in the frontend.

You can run a mass action or automation to add these subscribers to your follow-up campaign.

breathwork

That seems a little counterintuitive to me. I would have expected a list-linked follow-up to trigger as users are subscribed to the list! Or is that something I have to create as a trigger in automation?

breathwork

Have just created an automation trigger to emulate the mass action and it does not fire. The only way a user can get into the list is from the backend, the list is not visible from the front end as it is a list only for workshop attendees.

jvstratum

Hi,

It makes a difference if the user subscribes via the frontend or if you subscribe them via the backend (e.g. import users and subscribe them to a list).

When the users subscribes via the frontend everything will work as you expect. You can set a trigger "when the user subscribes" in your foow-up campaign. As sson as the user subscribes the follow-uyp gets triggered.

When you use backend features like importing users and subscribing them to your list the follow-up does not get triggered. This is a precaution to prevent you from accidently sending these follow-up mails, for exambple when you import a huge number of users..

To get the follow-up campaign triggerd for these users that you have added in the backend you can run a mass action or automation to trigger the follow-up campaign for these users.

You could do something like this:

import 100 users and subscribe them to YOUR LIST and to a TEMP LIST
Setup a Automation, trigger it daily and target the users on your TEMP LIST and set the action "Subscribe to a follow-up" and add a second action that will unsubscribe these users from your TEMP LIST.

If it's only a one time action you can use a mass action instead of a daily automation.