Will Joomla v5 still exist?

4creator

Hi there,

Your documentation says:
Acymailing 5 became harder and harder to add new features to it. We needed to rebuild it from scratch to "do it right".

So, I understood that v5 would eventually be deprecated.
But looking at the thread below, I realized that my understanding was wrong.
https://forum.acymailing.com/d/3085-joomla-4-and-acymailing-5
(mihha said "version 5 is completely compatible with Joomla 4".)

If v5 is available in Joomla 4, are there any positive reasons to move to v7? Or would you recommend moving to v7?
I would like to know if v5 is still planned to remain.

Thanks

mihha

AcyMailing 5 will exist as long as our users are using it

The only downside is that all the new features will be added to the AcyMailing 7. Version 5 won't receive any new features. For example, we have implemented new authentication method for GMail and Outlook users in version 7 only. That new authentication won't be available in version 5 at all

Eventually, version 5 will have to be abandoned just for that fact.

Nirmalanow

I ask that you add the capability to import emails into an automated campaign before you discontinue Acy5. I have both versions installed just because I have an external service that collect emails for me, and I then import them into a campaign on Acy5, because there is no way to import a batch of email addresses into Acy7 and have them receive a series of emails in a campaign.

mihha

This is already implemented in AcyMailing 7. There is no reason that it shouldn't work

Nirmalanow

Back in Feb. of this year when I first launched a new version of my website, I tried creating a series of what are called follow-ups in ACY7, and set the trigger as "Subscriber creation". But if I then imported email addresses to the relevant list in the backend, no emails in the chain of follow-ups were created and/or sent to the imported email addresses. At that time you told me in a thread on this forum ( https://forum.acymailing.com/d/3188-duplicate-follow-up-email-campaign/11 ) that "You can't trigger follow-up by adding a subscriber from the backend. Only frontend subscription will trigger follow-up emails"

So I installed ACY5 also on the same website, so that I could import addresses to the backend, and have those addresses start receiving a series of emails, which in ACY5 is called a campaign.

Are you saying that ACY7 now allows me to import some email addresses to the backend and have them start receiving a series of followups? I just tried creating a simple series of two followups and importing a couple of my own email addresses to the list, but no emails to those addresses were created or sent.

Again, this is easy to do in ACY5. I just import some email addressses to the relevant list (while checking the option to subscribe+campaign) , and then they start receiving the campaign I created in ACY5 (A campaign is not the same thing in 5 as it is in 7).

So that is what I am able to do in ACY5 and not able to do in ACY7. I would like to see that feature added before ACY5 is discontinued. I have been doing this in ACY5 for years.

mihha

This was in the February, but since then, we have implemented and developed numerous features, including adding subscribers to the Follow-up campaigns from the backend. It is working without any issues.

Nirmalanow

Then what am I doing wrong? I created two follow up sequences and imported some of my own email addresses into them on the backend, but in neither case were any emails created. In one test, I used Subscriber Creation as the trigger, and in the other I used User Subscribe as the trigger. But in neither case were any email addresses triggered and added to the follow up, and no emails were created or added to the queue. I did activate both follow ups, and added the emails after the follow ups were created.....but again nothing happens when I do this.
Any suggestions as to how to make this work? How do I add or import email addresses in the backend so that they trigger a series of follow up emails?

mihha

Please raise a support ticket (https://www.acymailing.com/support/) so we can have a closer look and further assist you.

Nirmalanow

I just noticed how I can easily add a single email address in the backend on ACY7, and that appears to be triggering the follow ups.

What I can do that is different in ACY5 is import a batch of several email addresses to a list and have that trigger the sending of several emails in sequence to all of the email addresses in the new batch using the "campaign" feature in ACY5.

It seems that in ACY7, it only works if I enter the new emails one at a time in the backend.
However, I have a service that collects dozens of email addressess a week that have agreed to receive emails from me, and once a week I import those email addresses into ACY5 and they start receiving the emails in the campaign I created in ACY5.

But when I import more than one address at a time into ACY7, it does not trigger the follow ups I have created in ACY7.

So to clarify: My question is how do I trigger follow ups to a batch of several email addresses that I have imported into ACY7 all at once? I do not want to have to enter the dozens of new email addresses one at a time in the backend, so I would rather import the entire batch of addresses and have them all also start receiving the follow ups. Is this something that is possible to do in ACY7?

If not, then I am back to relying on the version of ACY5 that is also installed on my site to deal with the large batches I want to import into a list in a way that triggers a series of emails.

Please let me know if I can trigger follow ups in ACY7 by importing large numbers of emails all at once before I open a support ticket for this issue. Thanks!!

mihha

You can import subscribers from some file and then use Automation feature to automatically trigger a follow-up campaign for imported email addresses
https://docs.acymailing.com/main-pages/automations

If this is not clear, as I suggested, please open a support ticket using our contact form because we can't help you further here in the forum

Thank you for understanding!

Nirmalanow

I tried setting up an automation several different ways, but am still unable to trigger a follow up sequence when importing a batch of addresses. So I opened another support ticket.

How long does it usually take to hear a response from support?

Nirmalanow

The email from support was in my spam, so I did not see it at first. So I am connected up with support now.

Nirmalanow

In case anyone else lands here with a similar issue, the trick to getting the automation to work was to use "Every time Acymailing is triggered" as the trigger for the automation. This was neither obvious nor logical and so I was trying to use other triggers, namely: "When user subscribes" and "Upon user creation", both of which seem to make more sense, but did not work.