Cannot set "From" address

moose999

Hi,

How do I set the "from" address in Acymailing for Wordpress? I have changed the setting in acymailing, configuration, Mail Settings, as well as in Wordpress, settings, general, but it still uses the old address. I have added the plugin "WP Mail SMTP", but nothing changes.

You can see the results of a mail test here:

Thanks,
Moose

jvstratum

Hi,

You might want to check the address you entered as the bounce mail address in Configuration->Bounce handling.

Make sure the bounce address belongs to the same domain as the domain you are sending from.

moose999

Hi,

It says "To use this feature please upgrade your version to AcyMailing Enterprise".

I am using Acymailing Essentials.

I have looked thorugh every page of the configuration, and the only instance of the incorrect email address i found was around Reporting. I have changed it here, and unsurprisingly it has had no effect.

Many thanks,
Moose

bradosav

I have a similar issue. Regardless of what I set in the FROM field, AcyMailing uses the address that was imported from Joomla initially. I have changed the email info for Joomla and can send mail from there, but this had no impact on the FROM address in AcyMailing. Does anyone have an answer? I've marked the email address initially imported from Joomla as OLD_EMAIL in the error message:
Error sending message Test e-mail from http://my.site/ to OLD_EMAIL

The following From address failed: OLD_EMAIL : MAIL FROM command failed,Requested action not taken: mailbox unavailable
Sender address is not allowed.
,550,SMTP server error: MAIL FROM command failed Detail: Requested action not taken: mailbox unavailable
Sender address is not allowed.
SMTP code: 550SMTP server error: MAIL FROM command failed Detail: Requested action not taken: mailbox unavailable
Sender address is not allowed.
SMTP code: 550

2019-10-28 23:09:01 CLIENT -> SERVER: EHLO my.site

2019-10-28 23:09:02 CLIENT -> SERVER: AUTH LOGIN

2019-10-28 23:09:02 CLIENT -> SERVER: <credentials hidden>

2019-10-28 23:09:02 CLIENT -> SERVER: MAIL FROM:<OLD_EMAIL>

2019-10-28 23:09:02 SMTP ERROR: MAIL FROM command failed: 550-Requested action not taken: mailbox unavailable550 Sender address is not allowed.

moose999

I opened a support ticket and they fixed it for me. The information they shared was:

"There is a parameter for the bounce email address in the configuration which is by default the email address of the user who installs AcyMailing.
The bounce feature is only for the enterprise version.

Somehow whe didn't take the good email address for the from email and it was the bounce one."

jvstratum

Hi,

I'm not sure, but possibly this has been fixed in an update. Are you using version 6.4? If not, please update and check if the issue is resolved.

If not, you can raise a support ticket through the contact form on www.acyba.com. Please add the login credentials for your backend and ftp as well as a link to this thread.

moose999

FWIW, I was on 6.4, but needed to open a ticket for resoution.

bradosav

Hi there, thanks for your input. I am using the most current version of AcyMailing (6.4.0) albeit not the enterprise version. I was successful in changing the FROM address by going through phpMyAdmin, searching and replacing occurrences of the email in all %acym% SQL tables. Not the most elegant solution, but it did the job.