Virtuemart Add-on on install error "NOT_ALLOWED"

sgramlinger

I have a valid multi-site license. On one site, I try to install the virtumart add on, but I get an error message "NOT_ALLOWED".
Last week in the development environment it worked without problem.
Any ideas?
Thanks
SIgrid

jvstratum

Hi,

Did you install Virtuemart itself on your system? You can't add an add-on to Acymailing if the relevant component is not installed on your system.

sgramlinger

yes, Virtuemart is installed. - it worked in the test environment last week.
I also cannot install any other add on

jvstratum

To provide you with the best assistance possible, I kindly request that you submit a support ticket through our website at https://www.acymailing/support/. Our team will be able to efficiently and effectively provide you with the assistance you need.

Please note that our ticket support is exclusively available for our customers with an active Essential or Enterprise license. If your license has expired or you are using the Starter version, we kindly invite you to renew or upgrade your license prior to opening your support ticket.