ACYM 8.7.3 - cannot import template

Adrienne

Environment: Joomla 4.3.4 / PHP 8.1.23 / Apache 2.4.39 / MariaDB 10.3.39

Issue: When trying to import a template developed on an 8.6.1 instance into an 8.7.3 instance of ACYM Starter, I'm getting the following error:

Cannot access offset of type string on string

After switching Error Reporting to Maximum on Joomla 4, the following details are shown:

Cannot access offset of type string on string .../administrator/components/com_acym/classes/mail.php:597 592 593 private function uploadTemplate() 594 { 595 $importFile = acym_getVar('none', 'uploadedfile', '', 'files'); 596 597 $fileError = $importFile['error']; 598 if ($fileError > 0) { 599 switch ($fileError) { 600 case 1: 601 acym_enqueueMessage(acym_translation('ACYM_FILE_UPLOAD_ERROR_1'), 'error'); 602 AcyMailing\Classes\MailClass->uploadTemplate() AcyMailing\Classes\MailClass->doupload() AcyMailing\Controllers\MailsController->doUploadTemplate() AcyMailing\Libraries\acymController->call() require_once() Joomla\CMS\Dispatcher\LegacyComponentDispatcher::Joomla\CMS\Dispatcher\{closure}() Joomla\CMS\Dispatcher\LegacyComponentDispatcher->dispatch() Joomla\CMS\Component\ComponentHelper::renderComponent() Joomla\CMS\Application\AdministratorApplication->dispatch() Joomla\CMS\Application\AdministratorApplication->doExecute() Joomla\CMS\Application\CMSApplication->execute() require_once() AcyMailing\Classes\MailClass->uploadTemplate()

jvstratum

Hi,

I'm sorry, but this is something we can not solve here on the forum.

To provide you with the best assistance possible, I kindly request that you submit a support ticket through our website at https://www.acymailing.com/support/. Our team will be able to efficiently and effectively provide you with the assistance you need.

Please note that our ticket support is exclusively available for our customers with an active Essential or Enterprise license. If your license has expired or you are using the Starter version, we kindly invite you to renew or upgrade your license prior to opening your support ticket.

Adrienne

Done.
However, this is a matter that most definitely should be addressed in the forum as well, even though we actually have an Enterprise license.

We have actually tried to import the template onto another server, with the exact same results.
The issue does not appear to be related to a specific environment, but to ACYM 8.7.3 itself.

The behaviour reported in this post did not occur on ACYM 8.6.1.

mihha

The issue is related to your specific installation and/or environment

I have provided the video in the ticket where you can see that I can import the same template on the test environment without any issues

This is the reason why paid subscribers should contact support via contact form directly. Forum can't provide level of support which ticketing system can and the issue in your system doesn't have to occur in any other