Issue with bounces management

pdi · Sep 29, 2023

Hello.

I have been using acymailing for years and years and I have never been able to configure the bounce system correctly.

The last attempt was made a few months ago.
With Gmail, but we still get this error message.

` CIRÉ ASBL no-reply@cire.be
Aujourd’hui, 13:20Webmaster

AcyMailing déclenché à 29 Septembre 2023 13:20
Gestion des rebonds : Retrying PLAIN authentication after [AUTHENTICATIONFAILED] Invalid credentials (Failure)
Retrying PLAIN authentication after [AUTHENTICATIONFAILED] Invalid credentials (Failure)
Can not authenticate to IMAP server: [AUTHENTICATIONFAILED] Invalid credentials (Failure)`

And the parameters are

What can we do to fix it...?

Thank you.
Best regards.

jvstratum · Sep 30, 2023

Hi,

You may need to enable Two Factor Authentication: https://support.google.com/a/answer/9176657 and then use the app password instead of your regular password: https://support.google.com/accounts/answer/185833.

pdi · Oct 2, 2023

Hello.
Thank you for your answer.

So we NEED to enable the Two Factor Authentication ?
If not, it'll never work ?

Best regards.

jvstratum · Oct 2, 2023

That's right

Issue with bounces management

pdi

jvstratumSupport Senior

pdi

jvstratumSupport Senior