How to receive bounce emails

houba_houbi

Hello
I try my newsletter with some false recipients. I didn't receive any notifications "non-delivery notice" in my mail from the newsletter sended.
If I write a simply email to these false recipients from the mail box of my newsletter I well receive a notification.
So how to have this notifications ?
Thanks

jvstratum

Hi,

DId you cinfigure the bounce handlin in Acymailing as explained here: https://docs.acymailing.com/setup/configuration/data-collection

houba_houbi

Hello
Yes, I saw this documentation. But if I understood correctly (I am not english fluent), the system reads the mailbox (i.e. the sending email where the non-delivery notice will be sent) to find this notice and process it.
But I don't receive any non-delivery notifications. My webhost tells me it depends on my newsletter script.

jvstratum

Hi,

Did you configure the bounce email adres in Acymailing->Configuration->Mail Settings?

Also, make sure that the FROM, REPLY-TO and BOUNCE addresses all contains the domain you;re sending from? So if your site is example.com all three adrresses must have an email address that contain @example.com.

houba_houbi

Hello
Yes I haved my newsletter@website in the bounce email address.

jvstratum

Hi,

To provide you with the best assistance possible, I kindly request that you submit a support ticket through our website at https://www.acymailing.com/support/. Our team will be able to efficiently and effectively provide you with the assistance you need.

Please note that our ticket support is exclusively available for our customers with an active Essential or Enterprise license. If your license has expired or you are using the Starter version, we kindly invite you to renew or upgrade your license prior to opening your support ticket.