Spam test result: Mail not found. Please wait a few seconds and try again

financesheen

We have just moved our site to new servers and after some effort setting up the DMARK, DKIM and spf records have got the email system working.
Acymailing is working fine sending Newsletters both classic and automated.
The Spam test successfully runs the safe content and links checks but stops on the Spam test with 'Mail not found. Please wait a few seconds and try again'.
This suggests to me that there is still some issue with the DNS records.
Can you suggest some reasons that may cause this or advise on how to get further diagnostics.
We are running 9.3.1
Thank you
Wallyhowe

jvstratum

Hi,

DNS needs to propagate and that process can take up to 24 or in some cases even 48 hours. You can check the status of your propagation with this tool: https://www.whatsmydns.net/ and you can check your dns recordas with this tool: https://www.mxtoolbox.com.

I suggest that you wait some time and test it again. If you continue to have issues let us know.

financesheen

Thanks for that.
I have checked using the tools you suggested.
Propagation is complete and that tallies with the experience of our users.
The check on DNS records was clear apart from no policy as yet attached to DMARC
The spam check still times out so any suggestions gratefully received.
Thank you
Wallyhowe

jvstratum

Hi,

To provide you with the best assistance possible, I kindly request that you submit a support ticket through our website at https://www.acymailing.com/support/. Our team will be able to efficiently and effectively provide you with the assistance you need.

Please note that our ticket support is exclusively available for our customers with an active Essential or Enterprise license. If your license has expired or you are using the Starter version, we kindly invite you to renew or upgrade your license prior to opening your support ticket.