Hello I'm unable to use SMTP setting for mail connection. On the front end my subscription form will complain of the following error when trying to subscribe:
You are now subscribed!
In the back end under the configuration settings for ACYMAIL extension I get the following error when I try to test my SMTP connection and sending to myself:
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SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
2024-03-29 16:25:23 CLIENT -> SERVER: EHLO subdomain.site.com
2024-03-29 16:25:23 CLIENT -> SERVER: STARTTLS
2024-03-29 16:25:23 CLIENT -> SERVER: EHLO subdomain.site.com
2024-03-29 16:25:23 CLIENT -> SERVER: AUTH CRAM-MD5
2024-03-29 16:25:23 CLIENT -> SERVER: [credentials hidden]
2024-03-29 16:25:23 SMTP ERROR: Username command failed: 535 5.7.8 Sorry.
2024-03-29 16:25:23 CLIENT -> SERVER: QUIT
No errors when checking what ports I can use, all are green. Using 2525 per recommendations of SMTP provider. SMTP.com.
I'm not sure what the problem could be. I have successfully sent via this method in the past and not sure why it stopped working. I'm also using the same SMTP settings/connection for the Joomla mail settings and confirmed that I can successfully send a test message through it. So I know that the SMTP account settings/credentials are correct, since that is working. I'm running PHP 8.1, ACYMAIL starter 9.4.1 & Joomla 4.3.2.
I'm hoping someone has encountered this issue and knows of the solution. Thanks in advance!