Several automation rules

jppjpp

Hi,
I have several automation rules to subscribe or unsubscribe users depending on their groups. I also have an automation rule to add a include a user in a joomla group depending on Community Builder fields.

I have a strange issue:
If the rule based on Community fields id the only one to match, it runs perfectly, but if one or several rules matches too, the rule based on Community Builder fields doesn't run but the other rules run very well. Someone has an idea?
Configuration is Joomla 5.1 Acymailing Enterprise 9.6.0
Many thanks for your help.

jvstratum

Hi,

It seems you have some kind of conflict in your Automations causing to change something that previously was changed by the Automation based on the CB field. Unfortunately it's impossible to assist you on the forum without having a deep understanding of the Automatuons you have.

To provide you with the best assistance possible, I kindly request that you submit a support ticket through our website at https://www.acymailing.com/support/. Our team will be able to efficiently and effectively provide you with the assistance you need.

Please note that our ticket support is exclusively available for our customers with an active Essential or Enterprise license. If your license has expired or you are using the Starter version, we kindly invite you to renew or upgrade your license prior to opening your support ticket.