I recently migrated from V5 to V9 and in the process of doing that I sent a large number of tests.
Every test I made, we had no problem with the images at all. However, when I sent last week's weekly edition of our newsletter, all our images were missing in all of the email clients we tested (gmail, outlook, icloud, yahoo and a couple of corporate accounts where I suppose they use outlook.

I tried sending a clone of last week edition today (to a subset of recipients, mostly my own emails) and again all the images were missing as per the attached screenshot. Even our header, footer and social media icons, as you can see.

In the forum the solution was to select to NOT "embed Images", but I checked and that's not turned on. In fact, it tells me "This option is disabled because the sending method you choose doesn't handle it".
I am not sure what that sending method is, to be honest. ElasticEmail maybe?

In any event, all the mailings I did I had no issue with images showing up, but now I do and I haven't changed anything that I can think of, and it's not just the article images, but also our header, footers, social media icons and so on.!

For the record, we use Cloudflare, but again I used Cloudflare during the testing period and this has never happened.

Thank you for any help

Hi,

I noticed you also opened a support ticket for this, so let's continue from there.

It's not really helpful to post your questions in multiple support channels as it is a waste of support recources. Thank you for undertsanding.

a month later

We (Joomla Magazine) have the same problem. We are using ElasticEmail. Is there a solution for the problem?

    drmenzelit

    Hi,

    There have been some changes in the way the Elastic Email api works. We've have made changes accordingly in the latest 9.8.0 and 9.8.1 release. Can you confirm you're using this latest Acymailing version?

      Hi,

      In order to best assist you with your query, I kindly request that you submit a support ticket through our website at https://www.acymailing.com/support/. This will enable our team to efficiently and effectively provide you with the assistance you need.

      Meanwhile as a workaround you can switch your sending method to SMTP. You'll find the Elastic Email SMTP credentials in your Elastic Email dashboard.