Cannot install latest version of AcyMailing, it throws errors

MelanieB

I just tried to update to the latest version but it throws the following error:

An error has occurred.
0 Call to undefined method AcyMailing\Helpers\UpdateHelper::installTables()

And when I click on thre AcyMailing dashboard it shows this error:

An error has occurred.
0 Call to undefined function displayFreeTrialMessage()

I have had to revert back to version 9.7.2 to get it working again but now its very slow.

How do I get the the upgrade to install?

Kind regards

Mel

mihha

To provide you with the best assistance possible, I kindly request that you submit a support ticket through our website at https://www.acymailing.com/support/. Our team will be able to efficiently and effectively provide you with the assistance you need.

Please note that our ticket support is exclusively available for our customers with an active Essential or Enterprise license. If your license has expired or you are using the Starter version, we kindly invite you to renew or upgrade your license prior to opening your support ticket.

MelanieB

OK thanks I will do that

MelanieB

Hi,
just to update you. I found out what caused the problems with not being able to install the update. It was RegularLabs cache cleaner plugin. I temporarily disabled this to do the install and it went through properly.

Kind regards

Mel