acymailing plugin timeout in admin console Wordpress

werwolf

Hello,
I have 2 websites with different accounts with the same provider.
On both websites I have the same problem, that
I cannot open any page within the AcyMailing, the page is loading but is not succesful. the page stays white.

the website and other plugins work normally
the wordpress version is 6.6.2
php is 8.2
mysql 8.036

Is anyone else having this issue?
thanks for you help

jvstratum

Hi,

Do you see any errors in your browser console?

Please inform us which Acymailing version number you have installed.

werwolf

Hello,
I t hought I have added all version:
it is 9.8.1
no error message: it just stays empty.

in the developer tools I see only it tries to load:
../admin.php?page=acymailing_forms
when I deactivate the plugin using the console, the activation also times out.
The school association this is using for, hasnt sent any emails over summer, so I dont know when it stopped working.

The issue happened on 2 different Windows Laptops with Edge and Firefox 130.0.1
now I waited long enough and I got a:
PR_END_OF_FILE_ERROR error
and the error log from the hoster says:
[Fri Sep 20 08:28:48.941933 2024] [core:error] [pid 2239539:tid 140140661327616] (70007)The timeout specified has expired: [client 136.226.199.77:33215] AH00574: ap_content_length_filter: apr_bucket_read() failed, referer: .../wp-admin/edit.php
[Fri Sep 20 16:05:33.133992 2024] [core:error] [pid 1692764:tid 140669040178944] (70007)The timeout specified has expired: [client 147.161.131.107:2348] AH00574: ap_content_length_filter: apr_bucket_read() failed, referer: .../wp-admin/edit.php
[Fri Sep 20 16:08:25.439776 2024] [core:error] [pid 1692686:tid 140669048571648] (70007)The timeout specified has expired: [client 147.161.131.107:37042] AH00574: ap_content_length_filter: apr_bucket_read() failed, referer: .../wp-admin/plugins.php
[Fri Sep 20 16:08:55.604929 2024] [core:error] [pid 1692686:tid 140669191247616] (70007)The timeout specified has expired: [client 147.161.131.107:37042] AH00574: ap_content_length_filter: apr_bucket_read() failed, referer: .../wp-admin/plugins.php
[Fri Sep 20 16:09:03.407928 2024] [core:error] [pid 1692686:tid 140669216425728] (70007)The timeout specified has expired: [client 147.161.131.107:37042] AH00574: ap_content_length_filter: apr_bucket_read() failed, referer: .../wp-admin/admin.php?page=acymailing_dashboard
[Fri Sep 20 16:12:02.231424 2024] [core:error] [pid 1692686:tid 140669174462208] [client 147.161.131.107:37042] End of script output before headers: admin.php, referer: .../wp-admin/admin.php?page=acymailing_dashboard

mihha

This is actually your web server configuration issue

If you take a closer look at the output of your web server log file, you will see that same error on three different scripts

[Fri Sep 20 08:28:48.941933 2024] [core:error] [pid 2239539:tid 140140661327616] (70007)The timeout specified has expired: [client 136.226.199.77:33215] AH00574: ap_content_length_filter: apr_bucket_read() failed, referer: .../wp-admin/edit.php

[Fri Sep 20 16:08:25.439776 2024] [core:error] [pid 1692686:tid 140669048571648] (70007)The timeout specified has expired: [client 147.161.131.107:37042] AH00574: ap_content_length_filter: apr_bucket_read() failed, referer: .../wp-admin/plugins.php

[Fri Sep 20 16:09:03.407928 2024] [core:error] [pid 1692686:tid 140669216425728] (70007)The timeout specified has expired: [client 147.161.131.107:37042] AH00574: ap_content_length_filter: apr_bucket_read() failed, referer: .../wp-admin/admin.php?page=acymailing_dashboard

The issue every time is a timeout that happens on a web server level

AH00574: ap_content_length_filter: apr_bucket_read() failed

Searching the internet for this problem suggests that the problem is with the timeout set on the web server level

Please reach out to your hosting support and report this problem to them because it is a widespread problem that happens in other places on WordPress and not just AcyMailing

werwolf

Hello mihha
thanks for the hint.. I will contact the hoster support.
strange though that this is only happening for acymailing and not for any other part.
I will post an update.

mihha

It is happening on the other parts of WordPress, but is probably not so obvious

werwolf

hi, can you maybe have a look at the configuration. the hoster support (not surprisingly says it is not his fault).

Die PHP 8.2
zlib.output_compression: Off
max_execution_time: 90
memory_limit: 256M
register_globals: Off
max_input_time: 60
post_max_size: 128M
upload_max_filesize: 60M
max_input_vars: 3000

mihha

I would definitely try to increase max_execution_time and max_input_time variables

Try with 900 seconds for both to see if that will help

werwolf

extending the timeout doesnt really help.
just to be sure I deleted the plugin, database tables, etc. reinstalled. same issue.
this was working nicely before.. there was no need to extend the timelimit, wordpress is reacting smoothly to interactions.
my assumption is that one of the updates in combination with my hoster configuration kills it.
any Idea how I can get a better debug log entry. I only get very little entries, in other Software the debug log is huge..
(I used the wordpress debug setting to true).