Images disappearing

toniacyba

I’m running AcyMailing 9.10.5 on WordPress.

Some images from articles, which are displayed correctly when editing and saving the newsletter, fail to appear after some hours. This issue affects both the newsletter itself and the emails received.

The blank space where the image should be links to the following path: /wp-content/plugins/acymailing/media/resized/xxxxthumb600x600.jpg.

However, in my case, this directory only contains three files. As a result, only images from some of the most recent posts are displayed in previously sent emails.

Could there be a reason for this behavior? Is there a way to ensure that the files in this directory are not deleted by the system?

jvstratum

Hi,

To provide you with the best assistance possible, I kindly request that you submit a support ticket through our website at https://www.acymailing.com/support/. Our team will be able to efficiently and effectively provide you with the assistance you need.

Please note that our ticket support is exclusively available for our customers with an active Essential or Enterprise license. If your license has expired or you are using the Starter version, we kindly invite you to renew or upgrade your license prior to opening your support ticket.