Trigger a follow up campaign for imported users

sleepyralph

I collect email addresses on a different platform then import them into acymailing and assign them to a list.
I want to be able to trigger a follow up campaign after the users are imported but this only seems possible if the user subscribes to a list directly on my WP site. Is there a work around?
I used to use acymailing 5 on Joomla and I'm sure there used to be a setting to allow this but i can't see anything in the current plugin. Not sure if this is because I'm now on WP or it's been removed in version 9 (surely not?!)

jvstratum

Hi,

As a precaution to prevent accidently sending lots of emails after an import it's not possible to subscribe the users to a follo up at the time of importing them.

To achieve this you can run a mass action. Choos we"Subscribe to a follow up campaign" as Action and choose your import value (Acymailing field->Source->the value of your import) as Action Targets.

Mass actions are part of the Automations feature that comes with the Enterprise version.

sleepyralph

Ok thanks.
I have set that up and selected "send once", however the same email is being sent every 15 minutes (repeated sending of the same email).

sleepyralph

This is the same issue I was having here https://forum.acymailing.com/d/7118-follow-up-email-being-sent-multiple-times-even-when-not-active/11

sleepyralph

I'm using 9.10.5

jvstratum

Hi,

To provide you with the best assistance possible, I kindly request that you submit a support ticket through our website at https://www.acymailing.com/support/. Our team will be able to efficiently and effectively provide you with the assistance you need.

Please note that our ticket support is exclusively available for our customers with an active Essential or Enterprise license. If your license has expired or you are using the Starter version, we kindly invite you to renew or upgrade your license prior to opening your support ticket.