Please help me create this automation (it doesn't work)

cargobid

Dears,

My Joomla site has 2 user groups (A and B). I want to set up a Marketing list email sequence after each user signs up and chooses a user group.
(When a user is created, AcyMailing adds it to my desired newsletter subscribers list per default, so that is OK).

I have setup below automation (my first automation) but it doesn't work.
After creating it, I have added new test users (both from the Frontend and Backend) but the automation isn't triggered.
Cron seems to be working normally though, so what might be the reason for not working?
I have made the Automation like this:

Information -> Trigger based on user actions -> On user creation
Conditions -> Execute conditions on the subscriber triggering the automation -> Group / in / Usergroup A
Actions -> Acymailing list -> Subscribe -> Subscribe users to Usergroup A
+ Add an email to the queue - Email 1, Email 2, etc...
Action Targets -> Execute actions on the subscriber triggering the automation

Can you please help me to implement this?
Should I instead build this automation using the option Emails > New follow-up ??

Many thanks in advance for your kind help.
Carlos

jvstratum

Hi,

The Automation doesn't work because you have selected "On user creation" as trigger and "Subscribers" as targets. First the user is created and afterwards the user is subscribed. Your Automation is fired on the user creation, but at that moment the suser is not subscribed yet. Hence, there's noting to process.

Indeed, the best way would be is to use Follow-up campaigns instead of creating a series of follow-up emails in an Automation.

You have two options:

You can continue with using your single list that contains both subscriber groups. You need two create a follow-up campaign for eacht of your groups. You also need to create two segments that you can use to filter your users by group.

When creating the follow up select "When the user subscribes" to your list. Next, define a classig trigger "User is part of your segment".

The other way is to create two extra lists for your groups and subscribe the user to the extra list that matches your group. In this case you still need to create two follow-up campaigns with a trigger "When the user subscribes", but you can skip the segments and the extra classic trigger.

cargobid

Dear friend, thanks for the detailed explanation. I will try your solution and give you the feedback.
My site is almost ready to be launched, but I only miss this automation.
Reverting asap.

jvstratum

You're welcome, enjoy your Acymailing.

cargobid

Dear, I have changed the trigger to When the user subscribes.
It also doesn't work, so I'll try your alternative solution (Email followups)...

cargobid

Finally I have setup successfully the Follow Up emails!!!
Many thanks!!!

cargobid

I think one of my takeaways from this case is that in my opinion Automations are mostly useful to distribute users to different segments according to their user group. Creating one mailing list per user group is irrelevant in my case.

cargobid

Dear friend,
I don't know exactly what I have done, but somehow I messed up the triggering.
Now my follow email are never triggered when a user subscribes automatically after its account creation.
I have setup a follow-up when "A user subscribes", with conditions "is subscribing to list X" and "belongs to a segment X".
It doesn't work.
Can you kindly help me?
Should I re-setup and change the trigger to "When user is created" ?
Thanks

jvstratum

Hi,

To provide you with the best assistance possible, I kindly request that you submit a support ticket through our website at https://www.acymailing.com/support/. Our team will be able to efficiently and effectively provide you with the assistance you need.

Please note that our ticket support is exclusively available for our customers with an active Essential or Enterprise license. If your license has expired or you are using the Starter version, we kindly invite you to renew or upgrade your license prior to opening your support ticket.

cargobid

Thanks , I will do that.