Cron trigger

channingb

Hello Folks: I believe this is an issue with how we configured ACYMailing, but we receive a report nearly every 15 minutes triggered by Acyba.com whether their is something in the queue or not. I noticed that there are settings to edit the cron, but we will still receive a report each day. Do we simply turn off the cron task? I thought this might affect the scheduling. Apologies for my ignorance.
Channing

jvstratum

In Configuration->Queue process you'll find a section "Report". Set this to "Only in case of errors". You can turn off the reporting completely, but then you will not be notified in case of errors.

channingb

Thank you for you reply. However, we did set to Only in case of Errors and are still getting three email per day that "0" messages have been sent.

Also, curious why the system just doesn't send out a message only when a campaign has been sent.

jvstratum

Hi,

These messages probably also mention an error, likely related to the bounce handling. Something like this: Bounce-afhandeling : Can not authenticate to IMAP server: [CLOSED] IMAP connection broken (authenticate)

I have several Acymailing installs on the same server and dor one of them I receive these kind of messages every once in a while. It's related to a time out or other login problem at the bounce mailbox.

As for the suggestion to send a notification after all the messages in the queue hve been processed, you might want to add that as a feature reuest on Acyba's website: https://www.acyba.com/community/feature-requests.html

channingb

Hello. Thanks for your reply. This is all our client receives three times per day. And it is set to Error Reporting only.

Subject: AcyMailing Cron Report 0 messages processed : 0 successful, 0 failed
AcyMailing Triggered at 24 December 2019 13:45
0 messages processed : 0 successful, 0 failed

jvstratum

Please, raise a suppor ticket for this via Acyba's website (https://www.acyba.com/contact-us.html) and include login credentials for your backend and a link to this thread, so Ayba can have a look at it.

channingb

Screenshot attached

channingb

Thank you

c_g_white

I have the same problem with the Cron Job. I have set the "Send Report" drop down to "Only if AcyMailing executes and Action" and get an email every 15 minutes even when no action has been executed.

channingb

We have spoken with support and our hosting company. They do not seem to know why this is happening. For now, we just turned of Send REport.